Introduction

Sahalah Car Rental Company (“Sahalah,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and protect the personal information we may obtain from you when you use our websites or applications.

By using our website or applications, you agree to the terms of this policy.

This Privacy Policy does not apply to the websites or applications of our business partners or third parties, even if they are linked to our website. We therefore recommend that you review their privacy policies before doing business with them.

Purpose of this Policy

 : The purpose of this notice is to inform the user of the following

• The type of data that Sahalah may collect about the customer when they use the website or application

• The purpose of collecting this data and how it is used and shared

• The user’s rights regarding their personal data and how to exercise them

Collection of Personal Data

First: Data Provided by the Customer

 : We may collect the following data from you

• Personal Information: such as name, mobile number, and email address (through the website, application, or via Sahalah representatives)

• Identity or commercial registration data for billing purposes, which is kept strictly confidential

• Transaction, booking, and payment information through our website or application

Second: Data Collected Automatically

Sahala may automatically collect certain data when you use our website or application, such as

• Internet Protocol (IP) address

• Device type and operating system

• Browser type and Session ID

• Cookies and browsing behavior within the website or application

Sahalah does not collect personal data from children under the age of 18. Use of our services is permitted only for individuals legally competent to enter into contracts in accordance with the regulations in force in the Kingdom of Saudi Arabia

Data Retention Period

Sahalah retains your personal data only for the period necessary to fulfill the purposes outlined in this policy, or as required by regulations in the Kingdom of Saudi Arabia, and not exceeding the limit necessary to perform legal, contractual, or operational purposes, unless there are regulatory requirements for a longer retention period

Basis for Data Collection and Processing

: Data is processed based on

• Explicit user consent

• Legal or contractual obligation

• Sahalah legitimate interest in improving services and ensuring security and quality

Data Storage and Deletion

Your personal information is stored securely and encrypted. We do not store payment card data (credit or debit).

All payments are processed through licensed service providers that adhere to international security standards.

If you enter another person’s data when booking, you acknowledge that you have obtained their consent to use their data.

Rights of the Personal Data Subject

: The personal data subject has the following rights

• The right to know: To know how the data is collected, its uses, and with whom it may be shared.

•  

  The right to access: To request a copy of the personal data.

   

• The right to rectification: To correct or update inaccurate data.

   

• The right to erasure: To request the deletion of personal data in certain cases.

   

• The right to withdraw consent: To withdraw consent to the processing of the data at any time, unless there are legitimate grounds to do so.

Sharing and Processing of Data

: We may share your personal data with

• Technical service providers (such as payment services, technical support, or analytics).

   

• Competent government authorities, upon legal request.

   

• Our business partners to provide better services, in accordance with applicable regulations.

Transfer and Processing of Data Outside the Kingdom

Your data may be processed outside the Kingdom of Saudi Arabia if necessary to fulfill legal or contractual obligations, or for approved operational purposes in accordance with Saudi regulations

Cookie Policy

We use cookies to enhance your browsing experience on the website and app, such as 

• Remembering your language preferences.

   

• Analyzing user behavior to improve our services.

   

• You can refuse cookies in your browser settings, but this may disable some website features.

Applicable Law

This Privacy Policy is governed by the laws and regulations of the Kingdom of Saudi Arabia

Contact and Complaints

For any inquiries or complaints regarding this Privacy Policy, please contact us via email at

📧 info@sahalah.sa

For any inquiries or complaints regarding the processing of personal data, please contact Sahalah’s Data Protection Officer via email at

📧 privacy@sahalah.sa

Privacy Policy Update

This policy was last updated on November 1, 2025.

Sahalah reserves the right to modify or update this policy at any time, and users will be notified of any significant changes.

If users do not agree to updates, Sahalah may terminate their account or service.

Official Language

Arabic is the official language for interpreting and implementing this policy. In case of any discrepancy in the translation into any other language, the Arabic text shall prevail